Frequently Asked Questions

Humantra is a premium daily electrolyte sachet mix designed to help customers feel better, sharper and more energised every day. Formulated with natural ingredients and containing zero sugar, it’s gentle on the gut, vegan friendly and free from any artificial colours. Humantra is ideal for everyday use across all lifestyles - it’s not just for athletes.

Many of our customers experience headaches, fatigue, brain fog, dry skin or low energy without realising that dehydration is likely the root cause.
Humantra replenishes the six essential electrolytes that the body loses daily and contains added Vitamin C, B12 and Zinc to support immunity, energy, metabolism and skin and hair health.

While our products have been crafted with adults in mind, there should be no harm in children consuming them in smaller quantities, as we use only natural, high-quality ingredients. That said, we always recommend consulting a healthcare professional before introducing any new supplement or product to a child’s routine, especially to ensure it suits their individual needs.

Yes, Humantra is Informed Sport certified, meaning every batch is tested for substances banned in sport.

Yes! Humantra is stocked in select locations across the UAE. For the full list, please get in touch at hello@gethumantra.com Humantra is also stocked in select Boots locations across the UK. For the full list, please get in touch at hello@gethumantra.com

We recommend one sachet each morning as part of your daily routine. Start your day right with one sachet in the morning mixed with 500 - 1,000ml of water.

Humantra is sweetened naturally using stevia leaf extract, a natural sweetener with no added sugars.

Each sachet contains under 10 calories, which is considered suitable for most intermittent fasting routines. However, this may vary depending on your fasting approach.

No, Humantra is completely caffeine-free.

Each serving contains between 5–10 calories, depending on the flavour.

Yes! All of our products are 100% vegan, gluten-free, and non-GMO.

We ship internationally and cover all customs charges, so there are no surprise fees at checkout.

Yes, we offer free shipping on orders over £75, and all subscriptions include free delivery.

UK: Standard (2 - 4 working days), Next Day is available if ordered before 1pm (Monday to Friday)
UAE: 1 - 2 working days
Singapore: 1 - 3 working days
Australia: 4 - 6 working days
Rest of World: Varies by region, typically 5 - 10 working days

Once your order has shipped, you’ll receive a tracking link to follow its journey.

We totally get it — sometimes you spot something you’d like to tweak right after placing your order! Our fulfillment team works quickly to get your Humantra order packed and shipped, which is great for speedy delivery, but it means we can’t make changes once your order is confirmed.

Here’s what that means:

• Product changes: Once your order is placed, we can’t swap flavours or products. If you’d like to try something new, simply add it to your next order.
  Tip: If you’re on a subscription, you can update your flavour or product before your next renewal date.
• Address changes: Orders are processed immediately, so we’re unable to update delivery addresses after checkout. Please double-check your shipping details before confirming your order.

Start by checking your tracking link for the latest updates. If it’s delayed or marked as delivered but hasn’t arrived, please contact us via our contact form and we’ll investigate right away.

We’re so sorry your order didn’t arrive in perfect condition.
Please reach out via our contact form within 30 days of receiving your order and include a photo if possible. We’ll replace or refund your item as quickly as we can.

Oops! Occasionally mistakes happen.
If you’ve received the wrong product or flavour, contact us through our contact form with a quick photo, and we’ll send the correct item right away.

Our subscription gives you:

• Free delivery on every order
• 20% off every order
• Early access to new flavours and limited editions
• Full flexibility to cancel, skip, or amend anytime

Yes! You can fully customise your subscription before each delivery in your portal.

You can cancel anytime through your account. It’s fully flexible - no lock-ins, no hassle.

Our warehouse team works fast to ensure your order ships quickly, which means we’re unable to cancel orders once they’ve been placed.

Subscriptions: Link

Humantra products are consumable, so we can only accept returns if the product is unused, unopened, and in its original packaging.
You may be eligible for a return if:

• Your order arrived damaged
• You received the wrong product
• Your product is completely unused and unopened
• There is another exceptional circumstance (reviewed case by case)

If you think your order qualifies, please contact us via our contact form and our support team will guide you through the next steps.
Please note that returns are subject to a quality check once received at our warehouse. Refunds are only issued if the return meets our acceptance criteria.
If you have opened Humantra that you won’t be using, we encourage you to pass it along to a friend or family member who might enjoy it.

We’re happy to offer a refund if you’ve changed your mind, subject to the conditions below.

• First-time orders: Returns accepted within 30 days of delivery
• Repeat or subscription orders: Returns accepted within 14 days of delivery

Products must be unused, unopened, and returned in their original packaging with all contents included. We’re unable to accept returns for opened or used items unless the product is faulty.
If your order arrived damaged, incorrect, or you believe there’s an exceptional issue, please contact our support team and we’ll be happy to help.
All returns are subject to a quality check once received at our warehouse. Refunds are issued only for approved returns.
To start a return, please contact us via our contact form and our team will guide you through the next steps.